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Privacy Policy

Effective Date: June 9th, 2023


1. Purpose

Mystfang Media ("we", "us", or "our") is committed to protecting the privacy of our users (“users”, “you”, or "your"). This Privacy Policy explains our information practices regarding the way we collect, store, protect, use and disclose the information obtained from users of our games, applications, websites (each a "Site"), forums, blogs, and any other online or offline offerings that we may provide to you (collectively, “Services”). Our games may be made available through third-party platforms such as Steam, Apple, Google and others. This Privacy Policy is limited to information collected by Mystfang Media when you are using our Services.


2. Scope

This Privacy Policy applies to personal information that is processed by Mystfang Media when providing the Services to you.

If you do not want us to collect, store, use, or share your information in the ways described in this Privacy Policy, you may not use our Services.

Mystfang Media is not responsible for the content of third-parties, their actions, any services they provide or how they use information you give them.

Mystfang Media reserves the right to modify this Privacy Policy and your continued use of the Services shall mean your acceptance of any changes to this Privacy Policy.


3. Types Of Personal Information We Collect And How It Is Used

When the term "personal information" is used in this Privacy Policy, we mean information that identifies, describes, relates to, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, to you. It does not include aggregated or de-identified information that is maintained in a form that is not reasonably capable of being associated with or linked to you.

The types of personal information we may collect (directly from you or from third-party sources) and our privacy practices depend on the nature of the relationship you have with us and the requirements of applicable law.

The primary reasons we collect information are: 

  • To provide and improve our Services.

  • To administer your use of our Services.

  • To enable you to enjoy and easily navigate our Services.

We endeavor to collect only that information which is relevant.


3.1 Information We Receive Directly From You

When you use our Services we may collect the following personal information depending upon which part of our Services you are using.

Where applicable, if you do not provide us with the relevant personal information, you may not be able to use our Services completely.

Registering An Account: When you play any of the games that we offer as part of our Services, we may store information about your progress, actions and purchases in that game so that you can save and load your achievements and progress. You may also have the choice to create an account (using PlayFab) to save your gameplay data and Virtual Currencies/Items in the case of situations including, but not limited to:

  • Playing the game on another device.

  • A damaged device.

  • A lost device.

When you register for our Services as a registered user, we may collect personal information such as email address and user name. We collect this information in order to provide our Services to you (for example, creating a PlayFab account), for fraud prevention, community support and customer support and protection. User names may also be displayed on leaderboards and friends lists where we provide them. 

Communications With Us: We may collect personal information such as your first name, last name, email address, phone number, mailing address and the content of all messages if you choose to contact or otherwise communicate with us either though the Site or other messaging channels (e.g., Social Media).

User Reviews: Occasionally, you may share your comments about our games and provide certain information that may include personal information. All information collected from your participation in such reviews is provided by you voluntarily. We may use such information to improve our products, Sites and/or Services and in any manner consistent with the policies provided herein.

Registration For Contests: Occasionally, Mystfang Media may run contests.  We ask those who enter the contests to provide contact information (e.g., an email address).  If you participate in a contest, your contact information may be used to reach you about the contest and for other promotional, marketing and business purposes.  All contest entry forms will provide a way for participants to opt-out of any communications that are not related to awarding prizes.


3.2 Information Collected From Third-Parties

If you play any of our games or use any of our Services on connected third-party applications or connect our Services to any third-party applications, like Steam, Apple or Google, Mystfang Media may receive certain information about you from the provider of the third-party application. The information received depends on the third-party application, your privacy settings and, if applicable, your friends' privacy settings on that third-party application.

We may sell Virtual Currency and Virtual Items through our Services. When you make purchases through our Services, we process your payments through a third-party application, including the Apple App Store and Google Play App Store (together with any similar applications, “App Stores”). The third-party application may collect certain financial information from you to process a payment on behalf of Mystfang Media, including your name, email address, address and other billing information. App Stores do not share the information they collect from you with us. Mystfang Media does not have access to your credit card or bank account data. However, third-party payment processors may share non-financial information with us related to your purchases, like the items purchased to fulfill your order. 

If you access our Services from a third-party application or connect our Services to a third-party application, you should also read that third-party application’s Terms of Service and Privacy Policy.  If you are unclear about what information a third-party application is sharing with us, please go to that third-party application to find out more about their privacy practices and any options available to you regarding such sharing.

Third-Party Tools:

Other Sources: We may also collect personal information about individuals that we do not otherwise have from, for example, publicly available sources. We use this information to operate, maintain, and provide you with the features and functionality of our Services.


3.3 Information Collected Automatically

When you use our Services on a mobile platform, Mystfang Media may collect certain information such as your unique device ID (persistent/non-persistent), your device operating system, default language, model, version, CPU, hardware type, amount of RAM and disk space, Identifier For Advertising (“IDFA”), the version of your operating system ("OS"), your device name, Game Center ID, MAC address, and your location based on your Internet Protocol ("IP") address. 

We and our third-party providers may use (i) cookies or small data files that are stored on an individual's computer and (ii) other related technologies, such as web beacons, pixels, embedded scripts, location-identifying technologies and logging technologies (collectively, "Cookies") to collect this personal information automatically. Cookies belonging to such service providers may be set on your device when using our Services. Currently, we use the following types of cookies:

  • Essential Cookies: These cookies enable core functionality such as security, verification of identity and network management. 

  • Functional Cookies: These cookies collect data to remember choices users make to improve and give a more personalised experience.

  • Analytics Cookies: These cookies help us to understand how visitors interact with our website, discover errors and provide a better overall experience.

  • Marketing Cookies: These cookies are used to track advertising effectiveness to provide a more relevant service and deliver better ads to suit your interests.

In some cases, we may connect this information with your social network ID, Device ID, Game Center ID or IDFA. This information is useful for troubleshooting and helps us understand usage trends.

Do Not Track: Do Not Track (DNT) is a privacy preference that users can set in their web browsers allowing users to opt-out of tracking by websites and online services. At the present time, the World Wide Web Consortium (W3C) has not yet established universal standards for recognizable DNT signals, and, therefore, we do not recognize DNT.


3.4 Social Media

Our Services include social media features, such as the Facebook, Twitter, YouTube, and Instagram buttons, and Widgets, such as the “Share” button. The information we receive is dependent upon your privacy settings with the social network and may include name, profile picture and friends list. You should always review and, if necessary, adjust your privacy settings on third-party websites, social media networks, and services before sharing information and/or linking or connecting them to other services. Social media features and widgets are either hosted by a third-party or hosted directly on our Services. Your interactions with these features are governed by the Privacy Policy of the company providing it.


3.5 How Information Is Used

The main reason we process your personal information is to provide you with our Services and to improve your gaming experience, but there are other reasons as well. We may collect, store, use and process personal information for a variety of purposes, including:

  • To operate, improve and optimize our games and other Services.

  • To create game accounts and allow users to play our games.

  • To provide access to certain areas, functionalities and features of our Services.

  • To send emails and other communications and to notify you about changes to our Service.

  • To provide customer support and to communicate with you by responding to your requests, comments and questions.

  • To provide technical support and respond to user inquiries.

  • To notify users of in-game updates.

  • To provide in-game leader boards and promote in-game player achievements.

  • To ensure that any purchases you make are verified and activated in our games.

  • To solicit input and feedback to improve our Services and customize your user experience.

  • To inform you about new products or promotional offers.

  • To engage commonly accepted practices, such as contracting you at the email address we have on file for various promotions.

  • To gather analysis or valuable information so that we can improve our Services.

  • To monitor the usage of our Services.

  • To communicate with you for account management and other administrative matters.

  • To detect, prevent and address technical issues.

  • To detect, prevent and address fraud.

  • To detect, prevent and address issues such as bullying, harassment or similar issues.

  • As required by applicable law, process or regulation.

Social Media: We have multiple Social Media channels which are used to communicate with our players. If you choose to interact with those channels, we will receive your information and use it in connection with those channels, for reasons such as engaging with you, and republishing your posts to those channels.

Where we create aggregated, de-identified or anonymized data so that it is no longer reasonably associated with an identified or identifiable person, that data will no longer be personal information and this Privacy Policy will not apply to it.

If you have any questions or need further information, please Contact Us.


4. Disclosure Of Information

At Mystfang Media, we do not sell, as such term is defined in the California Consumer Privacy Act (CCPA), your personal information to third-parties, nor have we sold personal information in the past 12 months. Nevertheless, as part of our business, we may share, transmit, disclose, grant access to, make available, and provide your information with and to the following third-parties.

Service Providers: We may share any information we receive with our service providers. The types of service providers to whom we entrust personal information includes companies that provide: (i) provision of IT and related services; (ii) provision of information and services you have requested; (iii) customer service activities; (iv) analytics and search engine activities that assist us in the improvement and optimization of our Services; and (v) any supporting activities in connection with our Services. An example of one third-party service found in some of our games is PlayFab. We use PlayFab as a backend to log you in and provide services for you so that you may have the best experience possible and access certain tools we use to make our games run. For more information, please see the Microsoft Privacy Policy:

Third-Party Advertising Including Personalized Advertising: We use advertising to enable us to offer some of our games, game features, and other Services for free. These advertisements may include, without limitation, banner ads in games or on our other Services, full-screen ads between levels, or through an “offer wall” in which third-party advertisers offer to provide Virtual Currency or other in-game items to players in exchange for watching an advertisement. Offer walls are hosted by third-party offer wall providers, and the offers are made by third-party advertisers, not by Mystfang Media.

We may share some of your information with advertisers to help make the advertisements you see more relevant to your interests when you use our Services. We do not directly share personal information that identifies you with third-party advertisers for their advertising purposes unless you give us your consent, where legally required. To enable advertisers, ad networks, and offer wall providers to serve you with more relevant ads, they may collect, or we may collect and share with them, the following types of information when you use our Services:

  • Aggregated information (information about you and other users collectively, but not specifically identifiable to you).

  • Anonymous information.

  • Certain technical information (including IP Addresses, MAC Addresses for mobile devices and mobile device IDs)

In addition to serving you with relevant ads, the information collected may be used to:

  • Measure how effective ads are.

  • Offer you personalized advertising in order to personalize your experience by showing you advertisements for products and services that are more likely to appeal to you (a practice known as personalized advertising).

  • Undertake web analytics to analyze traffic and other player activity to improve your experience.

Please note, after clicking on a third-party advertisement or offer, you may no longer be on a site or app controlled by Mystfang Media.

If you do not want to receive personalized advertisements from third-parties, please see the Control Over Your Information section below. Please note that the practices of third-party companies delivering advertisements on our Services are subject to those companies’ own privacy policies. If you have any questions about how these third-party services use your information, you should review their policies and contact them directly.

Other Users: Some of our games may support social features such as leaderboards and friends lists. If you choose to register for our Services and submit your personal information to create a profile in our games, these social features will display your game activity and user name to other registered users. Since your user name is public, we recommend that you do not use your real name as your user name since that may allow others to identify you in the real world. We are not responsible for the privacy practices of the other users who will view and use the posted information.

With Your Consent: We may share your information with certain other third-parties or publicly with your consent or direction. For example, with your consent or direction, we may post your testimonial on our Sites or service-related publications.

Contests, Sweepstakes, And Survey Providers: We may share personal information with third-parties who assist us in delivering our contests, sweepstakes, or survey offerings and processing the responses. In some jurisdictions, we are required to publicly share information of winners.

Disclosures To Protect The Rights Of Us, You Or Others: We may access, preserve, and disclose your personal information, other account information and content if we believe doing so is required or appropriate: (i) to satisfy any applicable legal obligations; (ii) when we have a good faith belief that we have to disclose personal information in response to lawful requests by public authorities, including for national security, law enforcement or legal process, such as a court order or subpoena; (iii) to respond to your requests; (iv) to protect your, our or others’ rights, property or safety; (v) to enforce Mystfang Media's policies or contracts; (vi) to collect amounts owed to Mystfang Media; (vii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation or prosecution of suspected or actual illegal activity; or (viii) if we, in good faith, believe that disclosure is otherwise necessary or advisable.

Merger, Sale, Or Other Asset Transfers: If we are involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, sale of company assets or transition of service to another provider, then your information may be sold or transferred as part of such a transaction as permitted by law and/or contract. In such event, Mystfang Media will endeavor to direct the transferee to use personal information in a manner that is consistent with the Privacy Policy in effect at the time such personal information was collected.


5. Control Over Your Information

There are many ways in which you can control the personal information that we collect about you.

Delete Or Reset Our Services: You could delete our games from your device. You could also reset your mobile advertising identifier.

Access To Your Device Information: You may control our Services' access to your device information through your "Settings" app on your device. For example, you can withdraw permission for our Services to access your network devices and geolocation and to integrate with your other applications.

Modifying Or Deleting Your Information: If you have any questions about reviewing, modifying, or deleting your information, you can Contact Us. We may not be able to modify or delete your information in all circumstances.

Push Notifications: We may occasionally send you push notifications through our mobile applications with game updates or other notices that may be of interest to you. You may at any time opt-out from receiving these types of communications by changing the settings on your mobile device.

Online Advertising: Please note that if you opt-out of receiving personalized advertising, you will still see advertising, and you may see advertising for Mystfang Media products and Services, but that advertising will not be targeted using your personal data.

  • Opting-Out Of Personalized Advertising At A Device Level: You can choose to prevent your device's ad identifier from being used for personalized advertising, or you can reset your device's ad identifier by changing your device's settings. Settings vary from device to device, but you will usually find the ad identifier settings under "privacy" or "ads" in your device's settings. Opt-outs must be performed on each device that you wish to have opted-out.

Cookies: You can set your web browser to warn you about attempts to place cookies on your computer or limit the type of cookies you allow. Flash Cookies operate differently than browser cookies, and cookie management tools available in a web browser may not remove flash cookies. To learn more about and manage flash cookies you can visit Please be advised that if you disable cookies, you may lose some of the features and functionality of our Services because the cookies are necessary to track and enhance your activities. Note that companies delivering advertisements in our games or on our websites may also use cookies or other technologies, and those practices are subject to their own policies.


6. Your Rights

You may have certain rights in connection with your personal information and how we handle it. In some circumstances, if the exercise of these rights limits our ability to process personal information (e.g., in the case of a deletion request), we may no longer be able to provide you with our Services or engage with you in the same manner. You may be able to exercise these rights by Contacting Us.

Access To Personal Information: You have the right to access your personal information that Mystfang Media uses. 

Correct Or Update Your Personal Information: You have the right to ask Mystfang Media to correct or complete your personal information if it is wrong or incomplete. 

Delete Your Information: When you ask us to delete your personal information, please remember that there may be lawful limitations on this right. For example, we will keep certain records where we need to, including for legal or accounting purposes. We will also keep information in order to exercise, protect, defend, or establish our rights or the rights of third-parties.

  • Please note, deleting personal information may affect your ability to access some or all of our Services and may result in the permanent deletion of all purchases and progress that you have made in our Services. Any such deletion is permanent and cannot be restored after deletion. If you request such deletion then you agree to indemnify and hold us harmless from any loss you may suffer as a result of such deletion. Mystfang Media will take all reasonable steps to respond to your request to review or delete your personal information within 30 business days.

Restriction On Processing Personal Information: You may have the right to ask Mystfang Media to restrict the use of your personal information when certain conditions apply. 

Object To Processing Of Personal Information: You may have the right to object to the use of your personal information by Mystfang Media when certain conditions apply. 

Portability Of Personal Information: You may have the right to receive your personal information in a structured and commonly used electronic format so you can use this information with another company when certain conditions apply. 

Right To Opt-Out Of:

  • Personalized Advertising: You may have the right to direct us not to process your personal information to provide personalized advertising. 

  • Certain Types Of Profiling: You may have the right to direct us not to process your personal information for certain types of profiling activities.

Right To Non-Discrimination: You may have the right not to receive discriminatory treatment for exercising these rights. However, please note that if the exercise of these rights limits our ability to process personal information (e.g., in the case of a deletion request), we may no longer be able to provide you with our Services or engage with you in the same manner. 

Right To Appeal: If we decline to take action on a request exercising one of your rights set forth above, you may have the right to appeal our decision.  

Right To Withdraw Consent: There are certain circumstances where we require your consent to process your personal information. In these instances, and if you have provided consent, you may have the right to withdraw your consent. If you withdraw your consent, this will not affect the lawfulness of our use of your personal information before your withdrawal.

We may need to verify your identity and, in certain circumstances, confirm that you are a California resident. In order to verify your identity, we will generally either require the successful authentication of your account or the matching of sufficient information you provide us to the information we maintain about you in our systems. This process may require us to request additional personal information from you, including, but not limited to, your user name, email address, and/or date of the last transaction on our Services. 

In certain circumstances, we may decline a request to exercise the rights described above, particularly where we cannot verify your identity or locate your information in our systems. If we cannot comply with all or a portion of your request, we will explain the reasons for declining to comply with the request.

European Residents: 

  • Right To Lodge A Complaint: If you are unsatisfied with the way we treat your personal information, you may Reach Out to us at all times to solve the issue. However, you always have the right to lodge a complaint with a supervisory authority.

California Residents: You have the right to know whether your personal information is sold or shared and the right to opt-out of the sale or sharing of your personal information by us for personalized advertising purposes. California residents may request and obtain from us twice a year, free of charge, certain information about personal information (if any) we disclosed to third-parties for personalized advertising purposes. Mystfang Media does not sell, as such term is defined in the California Consumer Privacy Act (CCPA), the personal information we collect (and will not sell it without providing a right to opt-out).

If you are a California resident and would like to make such a request, please Contact Us.


7. Legal Bases (For European Economic Area Users)

If you are an individual in the European Economic Area (EEA), we collect and process personal information about you only where we have legal bases for doing so under applicable EU laws. The legal bases which we rely upon are the following:

  • Contractual Necessity: This covers information used by us in order to provide you with our Services that you have requested, and that we have agreed to provide to you, such as our games, customer services, and third-party social network connectivity.

  • Legal Obligation: This covers information used by us to comply with a legal obligation, such as to maintain records relating to tax or to respond to a valid legal request for certain information.

  • Legitimate Interests: This covers information used by us for purposes that are not harmful to your privacy and can be reasonably expected within the context of your use of our Services, such as marketing, advertising, analytics, research and optimization of our games and other Services.

  • Consent: This is used as a legal basis in the following contexts: the collection of information stored on your device by our advertising partners and us, including device information, ad identifiers, IP address, country and region. You consent to this collection when you agree to install our games and can withdraw your consent by uninstalling our games.

In this Privacy Policy, we have explained how you can opt-out of certain types of processing that we undertake. Where any processing is based on your consent, you can withdraw that consent at any time in the ways described in this Privacy Policy. Nonetheless, if you use our Services, we will still collect some personal information about you and process it as otherwise described in this Privacy Policy. If you do not wish us to collect any personal information about you at all, you should cease using our Services.


8. Children's Privacy

Our Services are not marketed to, or intended for, children. We use the term "children" to refer to someone who is (a) under 13 years old or, if older (b) between 13 and 18 years old but under the age at which they can give valid consent to the processing of their personal information under applicable local or regional laws. Mystfang Media does not intend to or knowingly collect personal information from children.  If you are the parent or guardian of a child and you believe that we have inadvertently received personal information about that child, please Contact Us and we will delete the information from our records.


9. International Transfer

Personal information we collect from you may be stored and processed on the servers of our affiliates or service providers in Canada, USA or any other country in which our affiliates or service providers operate. By using our games and other Services, or providing us any personal information through them, you consent that your personal information may be transferred to recipients in Canada, USA, and other countries that may not offer the same level of privacy protection as the laws in your country or residence of citizenship.

By providing information to Mystfang Media, you acknowledge the storage of your personal information in these locations.


10. Security

The personal information you provide to Mystfang Media is stored on the servers of our affiliates or service providers and located in secured facilities and protected by protocols and procedures such as firewalls and data encryption designed to ensure industry-standard security of such information. However, no server, computer or communications network or system, or data transmission over the internet can be guaranteed to be 100% secure. As a result, while Mystfang Media strives to protect your personal information, Mystfang Media cannot ensure or warrant the security of any personal information you transmit to Mystfang Media or through our Services. 

By using our Services or providing personal information to us, you agree that we may communicate with you electronically regarding security, privacy, and administrative issues related to your use of our Services. If we learn of a security system breach, we may attempt to notify you electronically by posting a notice on our Services or sending an email to you. To the fullest extent permitted by applicable law, we do not accept liability for unintentional disclosure.

11. Phishing

Identity theft and the practice currently known as “phishing” are of great concern to Mystfang Media. Safeguarding information to help protect you from identity theft is a top priority. We do not and will not, at any time, request your credit card information, your login user name or password, or national identification numbers in an unsolicited email or telephone communication. For more information about phishing, visit the Federal Trade Commission’s website.


12. Links To Other Sites

Our Services may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third-party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, Privacy Policies or practices of any third-party sites or services.


13. Retention Period

We retain your information for as long as your account is active or as needed to provide you with our Services.  

Please note, if you ask us to remove your personal information, we will retain your information as necessary for our legitimate business interests, such as to comply with our legal obligations, resolve disputes, and enforce our agreements.


14. Changes To This Privacy Policy

We may update this Privacy Policy from time to time, and we will post the updated Privacy Policy on this page. When we make changes to this Privacy Policy, we will change the date at the beginning of this Privacy Policy. If we make material changes to this Privacy Policy, we will notify individuals by email (if available), a prominent posting on our Services or through other appropriate communication channels. Any new policy will be effective from the date it is published by us.  If you continue to use our Services after such changes have been made, you hereby provide your consent to the changes. If you disagree with the changes to this Privacy Policy, you should deactivate your account and cease using our Services..


15. Contact Information

If you have any questions about our privacy practices or this Privacy Policy, please Contact Us.

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